Refund & Returns Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund if it meets the correct return specifications.
Please see below for more information on our returns policy.
All returns must be postmarked with twenty eight (28) days of the purchase date. All retuned items must be in new & unused condition, with all original tags & labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Heath Farm, Alcester Road
Please note you will be responsible for all return shipping charges. We strongly recommend you use a traceable service method to ail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) working days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on oil your credit card company. We will notify you when your return has been processed.
For defective or damaged products, please contact us on our customer service number below to arrange a refund or exchange.
Orders may only qualify for a full refund if the order is damaged or defective or arrives late
If you have any questions concerning our returns policy, please contact us at:
020 8050 2935